Privacy Policy
How Hoody LA collects, uses and protects your information when you visit our website, request an estimate, contact us or receive text messages from us.
This Privacy Policy explains how doing business as Hoody LA ("Hoody LA," "we," "us," or "our") collects, uses, and protects your information when you visit www.hoodyla.com (the "Website"), request an estimate, contact us, or receive text messages from us. By using our Website or services, you agree to the practices described in this policy.
1Information We Collect
Information you provide to us
When you fill out our Free Estimate or Contact form, call us, email us, or book a service, we may collect:
- Your name and business name
- Phone number (including mobile number)
- Email address
- Service address and business location
- Details about your kitchen, hood, or exhaust system
- Scheduling preferences and any messages you send us
- Billing and payment information when you pay for services
Information collected automatically
When you visit our Website, we and our service providers may automatically collect:
- IP address, browser type, and device information
- Pages visited, time spent on pages, and referring websites
- General location based on IP address
- Cookie and similar tracking technology data
2How We Use Your Information
We use the information we collect to:
- Respond to your estimate requests, questions, and service inquiries
- Schedule, confirm, and perform hood cleaning and exhaust services
- Send appointment confirmations, reminders, service updates, and follow-ups
- Send invoices and process payments
- Provide customer support
- Send text messages you have consented to receive (see Section 5)
- Improve our Website, services, and customer experience
- Comply with legal obligations and protect our rights
4Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to keep the site working properly, understand how visitors use it, and improve performance. You can control or disable cookies through your browser settings. Some features of the Website may not work correctly if cookies are disabled.
5SMS / Text Messaging Terms
Program description. If you consent to receive conversational and informational SMS from Hoody LA, you agree to receive text messages from us related to your estimate requests, appointment scheduling, appointment confirmations and reminders, service updates, and customer support.
How you opt in
You may opt in by checking the optional SMS consent box on our Website forms, by texting us first, or by giving us verbal or written consent. Consent to receive text messages is not a condition of purchasing any services.
Message frequency
Message frequency may vary based on your interaction with us.
Costs
Message and data rates may apply. Please contact your wireless carrier for details about your plan.
Opting out
You can cancel SMS at any time. Reply STOP to any message to opt out. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will no longer receive text messages from us unless you opt in again.
Help
Reply HELP to any message for support, or contact us at +1 323-435-4506 or info@hoodyla.com.
Carrier liability
Wireless carriers are not liable for delayed or undelivered messages.
Privacy
No mobile opt-in or text message consent will be shared with third parties or affiliates. Visit www.hoodyla.com/privacy-policy to review this Privacy Policy and our terms.
6Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.
7Data Retention
We keep your personal information only as long as needed to provide our services, maintain business and service records, meet legal and tax obligations, and resolve disputes.
8Your California Privacy Rights
If you are a California resident, you may have the right under the California Consumer Privacy Act (CCPA), as amended by the CPRA, to:
- Know what personal information we collect, use, and disclose
- Request access to or a copy of your personal information
- Request correction of inaccurate personal information
- Request deletion of your personal information, subject to legal exceptions
- Opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
- Not be discriminated against for exercising these rights
To make a request, contact us at info@hoodyla.com or +1 323-435-4506. We may need to verify your identity before completing your request.
9Third-Party Links
Our Website may contain links to third-party websites, such as Google Maps or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
12Contact Us
If you have questions about this Privacy Policy or our text messaging program, please contact us: